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Customer Success Team Bios

By February 14, 2024February 27th, 2024Blog, General discussion

Customer Success Team Bios

Director of Customer Success

Mario Genovese

Mario Genovese is the director of customer success for ROUSH CleanTech, the clean technology division of Roush Enterprises. Genovese began his career at ROUSH CleanTech in 2011 and brings over a decade of experience to the automotive industry.

In his role, Genovese strategically uses his diverse skill set and extensive industry knowledge to drive growth and success for ROUSH CleanTech. He ensures customers’ service, warranty and training needs are met by optimizing customer service processes, overseeing contact center operations, delivering hands-on training and addressing field service engineering challenges. Genovese has a keen understanding of the clean technology sector and is well-versed in automotive repair and alternative fuels technology.

Genovese holds a bachelor’s degree in Automotive Engineering from Ferris State University. When he’s not working, he enjoys the great outdoors, hunting, fishing and snowmobiling. He lives with his wife, daughter and golden retriever in Howell, Michigan.

Training Team

Gregory Johnson

Training Manager

Managing the team is Greg, who has been with ROUSH CleanTech for four years as a technical writer, trainer, and now as the technical publications and training manager. Greg has more than a decade of teaching and training experience and eight years of technical writing experience across multiple industries.

Outside of work, Greg likes to hang out with his family, brew beer, and watch his beloved Chicago Bears lose 10-14 times a year.

Greg is based out of the ROUSH CleanTech headquarters in Livonia, Michigan.

Alex Hommema

Training Coordinator

Alex has served in a variety of roles at ROUSH CleanTech, including training support and technical support with our customers.

Prior to joining ROUSH CleanTech, Alex spent more than a decade in various technician and management roles in the automotive service industry. Alex holds a Bachelor’s Degree in Automotive Technology.

Outside of work, Alex enjoys hiking with his dogs, attending concerts and sporting events, playing video games and repairing vehicles. Being a Chicago native, his favorite sports team is the Chicago White Sox.

Alex is based in the Chicagoland area.

William Henderson

Technical Trainer

Bill has held several roles in the automotive industry, from automotive/truck technician to service director. Bill has a passion for technician education, working to make the transportation industry better one class at a time. He has experience developing and delivering technical presentations for all levels of technicians in both the U.S. and Canada.

When not at work, Bill can either be found hiking throughout the U.S. and Canada or helping with local baseball teams. Originally from the East coast, Bill splits his favorite sports teams between Philadelphia and Baltimore. 

Bill is based out of Southeastern Michigan.

You can reach out to our team by emailing

Field Service Team

Jefferson Reed

Field Service Manager

Jefferson Reed is the field service manager for ROUSH CleanTech’s Field Service team, leading a team of seven and overseeing after-deployment service, training and repairs. He has been with the company for eight years, previously serving as a field service engineer for the company. Previously, Reed was a Ford master technician, spending more than two decades in the field.

Outside of work, Reed enjoys spending time with his family and attending his two daughters’ softball games. He is an avid sports fan, most notably for the LSU Tigers, Cincinnati Reds and  Minnesota Vikings. Reed is based out of Texas.

Pete Vistakos Jr.

Service Network Coordinator

With almost 25 years of service with Roush and ROUSH CleanTech, Pete Vistakos, Jr. is the service network coordinator for the Field Service team. Throughout his expansive 50-year automotive career, he’s worked at Ford, Siemens and General Motors; however, he’s always had a tie to Roush through a variety of initiatives.

Outside of work, Vistakos has a passion for classic cars, model railroading and photography. He enjoys working on his property in Northern Michigan.

Anthony Taylor

Installation Network Manager

Anthony Taylor recently stepped into the role of installation network manager at ROUSH CleanTech, overseeing and assisting with the installation of propane fuel systems. With 29 years of experience in the automotive industry, Taylor brings a wealth of experience to the team. Taylor served as an assembly line team lead at Ford for 11 years.  

Outside of work, Taylor loves to spend time with his family and continues to work on personal automotive projects. He is based out of North Carolina.

Lance Wedekind

Field Service Engineer – Great Plains Region

Lance Wedekind has been on the Field Service team for five years and serves the Midwestern United States. A senior master technician, Wedekind spent more than two decades working at Ford dealerships and five years at a school district. Prior to joining ROUSH CleanTech, Wedekind was a technician at Muscatine School District in Iowa, which adopted propane school buses during his tenure there. 

Outside of work, Wedekind enjoys spending time outdoors hunting and camping. His love for the outdoors led him to host one of the Core of Engineers campgrounds in Illinois. Lance is based on the border of Illinois and Iowa.

AJ Coulson

Field Service Engineer – Great Lakes Region

AJ Coulson has been on the Field Service team for seven years and currently serves the Great Lakes region. Prior to joining ROUSH CleanTech, Couldson was a technician with Ford for four years. 

Outside of work, Coulson enjoys gaming, 3D printing and rooting for the Cardinals. He is based in Northwest Ohio.

Michael Simons

Field Service Engineer – Northern Atlantic Region

Coming up on one year with ROUSH CleanTech, Michael Simons is the newest member of the Field Service team. He was previously a master technician at Ford, working on electrical and driveability diagnosis and network communication faults.

Outside of work, Simons is a family man who loves spending as much time as possible with his wife and three young children. He frequently serves as the master durability tester of his children’s Hot Wheels. Simons is based out of Pennsylvania.

Kale Sciranko

Field Service Engineer – Southern Atlantic Region

Kale Sciranko has served as ROUSH CleanTech’s field service engineer for the Southern Atlantic region since 2021. Previously, Sciranko was a master technician and service manager for Ford dealerships. He also worked for a railroad as a mechanic for 10 years. 

Outside of work, Sciranko is a big fan of European soccer and specifically Manchester United. He loves to hunt and work on vehicles (including his wife’s ‘76 Corvette). Sciranko is based out of Pennsylvania.

Julian Din

Field Service Engineer – Pacific Region

Julian Din has been on the Field Service team for four years as the field service engineer for the Pacific region. Prior to ROUSH CleanTech, Din spent 20 years as both a master technician for Ford as well as a shop foreman and manager. 

Outside of work, Julian loves to spend time at the beach with his family, going longboarding and paddleboarding with his boys. He is an avid tournament bass angler, and volunteers as a club volleyball and water polo coach. Julian is based out of Central California.

Customer Success Team

Stacey A. Hill

Customer Support Representative

Stacey has been a customer support representative at ROUSH CleanTech for now over a year. She fields all incoming calls for customer inquiries, handles incoming emails to our service platform, and directs any service/warranty requests as necessary. Prior to ROUSH, Stacey worked at a local dealership working in a similar role.

Outside of work, Stacey would consider herself a foodie, traveling to different places to try the food as well as loving to cook. She also enjoys spending time with her family and getting lost in a good movie. She is based out of our home office in Livonia, MI.

Joe Hart

Warranty Support Specialist

Joe is the newest member of our customer success team, just joining the CleanTech team in December of last year. He works on the tech and warranty team, assisting over the phone with vehicle troubleshooting as well as handling incoming warranty inquiries. Prior to ROUSH, Joe was at a Ford dealer as a technician for 6+ years and worked also a support rep for other companies.

Outside of work, Joe enjoys spending time with his Fiancée and friends. He enjoys gaming, playing board games, and attending concerts whenever possible. He is based out of our home office in Livonia, MI.

Justin Burton

Service Parts Order Specialist

Justin is one of the longest tenured members of the team with 10 years of Roush experience, while also being one of the youngest! He started off during college working part-time and during the summers assisiting where was needed, and has worked his way up the ranks since. He is in charge of service parts orders for any vehicles outside of warranty.

Justin is an avid outdoorsman, loving to spend time working on vehicles, hiking, or just simply relaxing. He is based out of our home office in Livonia, MI.