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Field Service Team Expands to Meet Dealer Needs

Field Service Team Expands to Meet Dealer Needs

Almost 8,000 ROUSH CleanTech-equipped Blue Bird propane buses are on the roads today. To ensure that each and every bus and dealer is properly supported, we’ve hired new field service engineers, brought another trainer on board, created a dedicated customer support department, and added new tools.

img_8188Our team is here to assist and teach technicians how to service and repair propane-powered buses using web-based training programs, repair videos, onsite training and a toll-free technical hotline. Each of our field service engineers can explain the maintenance requirements and offer troubleshooting tips for our propane autogas fuel systems.

This summer, our trainers confirmed that every service location listed on our dealer locator is up to speed on the latest technology and feels comfortable performing diagnostics and warranty work. In addition, we’ve added a dedicated customer support group that is specifically targeted at making sure customers are happier, better taken care of, communicated with more often and have shorter down time when service issues occur.

We’ve added new tools to enhance our data collection abilities and allow us to flash smart relay modules (SRMs) in the field. These new tools will significantly decrease the time required to address issues in the field.

Our team’s mission is to help you diagnose problems and get your school buses back on the road as quickly as possible. Our expanded service team and updated tools will make that happen. Give us a call today at 800.59.ROUSH if you or your customer have a service-related question.

Grant Byrd

Field Service Engineer

Grant joined ROUSH CleanTech in July 2016 as a field service engineer. Grant is an Automotive Service Excellence (ASE) and state certified technician. Previously, he worked at the Ford Technical Assistance Center in the transmission group. While in this position, he assisted technicians with automatic and manual transmission, driveline vibration, four-wheel drive and rear differential concerns. Grant also assisted technicians from vehicle drop-off at the dealership to delivery back to the customer with all concerns corrected.

Grant earned an associate’s degree in Applied Service Management from Wyotech in Blairsville, Pennsylvania. He lives in Livonia, Michigan, where he likes to work in his shop, powder coating and modifying cars, and spend time with his daughter.

Tom Marino

Field Service Engineer

Tom has worked for Roush since February 2011, and moved to ROUSH CleanTech in August 2016. As a field service engineer, his primary duties include helping customers resolve their cases through online, email or phone communications, or by visiting customers onsite.

For two decades, Tom has worked in the automotive industry as a technician. His primary focus has been on Ford vehicles. He brings a skillset in wiring, problem solving technical / mechanical issues on vehicles, prototype work, automotive manufacturing and data acquisition.

He holds an associate’s degree in Computer Science from ITT-Tech. Currently, Tom is working toward a bachelor’s degree. Tom enjoys working on classic cars, spending time with his family and friends, and traveling to Boston to visit family. He and his family live in Howell, Michigan.

Jared C. Otto

Automotive Trainer

Jared joined ROUSH CleanTech in August 2016 as an automotive trainer. He trains service centers and fleets on ROUSH CleanTech vehicle service and maintenance.

Before joining ROUSH CleanTech, Jared was a veteran services coordinator, where he trained veterans on benefits earned from military service. He was also a secondary education teacher and taught eighth grade, and was a motor vehicle driver / heavy weapons instructor for the Marine Corps.

Jared earned a Bachelor’s of Science degree in Secondary Education from Wayne State University. Living in Livonia, Michigan, his three main areas of interest are dirt bikes/off-roading, family and football.