Customer Success Team Launches Tech Tips
In August, I briefly touched on the five ROUSH CleanTech resources you should know about. One of my top recommendations is connecting with our customer success team, and I want to share a little bit more about the team with you today.
Led by Mario Genovese, the ROUSH CleanTech customer success team is made up of dedicated, full-time employees based out of our Livonia, Michigan, headquarters. They’re the front line for incoming communications with customers, dealers and service center partners. Their post-purchase capabilities are vast, and include:
- Customer contact and case management.
- Warranty, claims and emerging issue identification.
- Field service.
- Troubleshooting and repair assistance.
- All forms of training.
- Service parts forecasting, pricing and sales.
- Salesforce configuration, automation and reports.
- Knowledge base administration and technical support.
Mario, who has been with ROUSH CleanTech since 2011, heads a team of technical support agents and field service managers who are deeply committed to ensuring that our customers have the best possible experience with ROUSH CleanTech’s products, processes and people. That’s why they’re launching Tech Tips. This series will help answer real customer questions in a quick and digestible format. Look for it on social media and check out the first video below.
How many filters are there in my propane fuel system?
Upcoming topics in the series include: changing propane filters, propane tank life cycle, propane vehicle starting procedure and so much more! Our goal is always to enhance the ownership experience. Please reach out to me or the customer success team (support@roushcleantech.com) if there are topics you’d like to see us cover throughout the series.
Here’s what I’m reading this month:
- Colorado mail delivery fleet makes a commitment to clean energy
- Propane could be key to reliable school buses and EV charging
- A fuel alternative that reduces cost, not performance
- Catching the horse up to the cart
Chelsea Uphaus
Director of Marketing
ROUSH CleanTech
