More Vehicles Means More Customer Service
Dear Partners of ROUSH CleanTech,
Almost 11,000 of our propane autogas vehicles are on the road today. To ensure that each and every vehicle and customer is properly supported, we’ve hired new field service engineers, brought another trainer on board, created a dedicated customer support department and added new tools.
Our team is here to assist and teach technicians how to service and repair propane autogas-powered vehicles using web-based training programs, repair videos, onsite training and a toll-free technical hotline. Each of our field service engineers can explain the maintenance requirements and offer troubleshooting tips for our propane autogas fuel systems.
This summer, our trainers are confirming that every service location is up to speed on the latest technology and feels comfortable performing diagnostics and warranty work. In addition, we’ve added a dedicated customer support group that is specifically targeted at making sure customers are happier, are better taken care of, and have shorter down time.
We’ve added new tools that will enhance our data collection abilities and allow us to flash smart relay modules (SRMs) in the field. These new tools will significantly decrease the time required to address issues in the field.
Our team’s mission is to help you diagnose problems and get your vehicles back on the road as quickly as possible. Our expanded team and updated tools will make that happen. Give us a call today at 800.59.ROUSH if you have a service-related question.
Thanks for partnering with ROUSH CleanTech.
Sincerely,
Tom Hopkins
Director of Field Operations
