Making Positive Changes to Our Team
Dear Partners of ROUSH CleanTech,
One of my favorite short reads is “Who Moved My Cheese” by Spencer Johnson. It deals with positively coping with change. The story centers around four characters who must adjust and adapt to the challenges they are faced with and move on to find happiness.
Many things are improving here at ROUSH CleanTech to better our customer success. In particular, I wanted to share a few changes we’ve made this year to our Field Service Team.
We’ve regionalized the team, led by Mario Genovese. It now includes four territories each managed by a dedicated Field Service Engineer (Anthony Taylor, Jefferson Reed, A.J. Coulson and Pete Vistakos). This model allows us to better focus our attention on how we onboard service centers and to proactively support our dealer and service centers, ensuring the integrity of our network. Of course, we will always be here to assist with diagnostic or service support as well.
Lance Suttle will now focus exclusively on training and content development, which includes training materials, service / diagnostic manuals, and web-based training content. This area is critical to all of us as our product portfolio and customer base grows.
We formalized a dedicated “trainer” role nearly a year ago. Jared Otto now handles most of the heavy lifting when it comes to conducting training. Visit our training web page to view training materials, register for one of our training workshops, or request onsite training.
Like the characters in the book, our team is embracing change that will have a positive impact on how we support the success of our customers. Give us a call today at 800.59.ROUSH if you have any questions about our positive changes.
Sincerely,
Tom Hopkins
Director of Field Operations
