Hopkins Changes Role at ROUSH CleanTech
Dear Partners of ROUSH CleanTech,
This month’s newsletter is bittersweet for me since it will be my last. But, I’m not going far. I am moving over to the business development team to sell propane autogas school buses. I have enjoyed my time on the service side the past five years, and am now looking forward to new challenges on the sales side.
We’ve recently made lots of positive changes to the service team. For instance, our department has grown and we are better equipped to handle current customers and our service network.
We’re also better supported in our call center. Since hiring two more people, we’ve reached a 95-percent call handle rate, which means you talk to a human being 95 percent of the time! Our phone lines are open Monday through Friday from 8 a.m. – 5 p.m. EST.
And, we’ve invested in new contact center technology. You can now reach us via email at support@roushcleantech.com. We encourage you to take advantage of this new tool as it’s monitored regularly. If you reach us after hours, you’ll receive a response the next business day.
We’ve also implemented a new process for warranty issues. Our warranty website can be accessed with a login. To register for a login, visit https://roushcleantprd.wpengine.com/warranty/. If you have employees who need access to your service and repair cases, they can also complete the login registration form. We will continue to monitor and make improvements on this new process.
If you have any questions, please call us at 800.59.ROUSH or 734.779.7777.
Thanks for partnering with ROUSH CleanTech, and I hope to see you out in the field.
Sincerely,
Tom Hopkins
Director of Field Operations
