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Best in the Business

By July 28, 2015January 27th, 2016Blog

Best in the Business

Dear Partners of ROUSH CleanTech,
Todd Mouw, VP of sales and marketing, ROUSH CleanTechHave you realized that we call this newsletter Partners? That’s because we feel your vested interest in our autogas vehicles means more than being just a customer.

To foster that relationship, we provide the best customer service in the business. Whether it’s help with a warranty issue or training at your facility, our team members come equipped with knowledge, tools and a positive attitude.

Here is one customer testimonial from Hayward Seymore, vehicles and facilities maintenance director for Kitsap Transit:

“I wanted to take a moment to express my appreciation to you for sending such an outstanding individual to conduct the training for our technicians. Mario [Genovese] was professional, knowledgeable and well prepared. I attended the first of two sessions and I was very impressed with the level of detail, and the hands on portion on the shop floor were also well done.

“We had a problem with one of our new buses at the local dealer that required the ECM to be re-flashed, and the dealer botched the process, and Mario made a plan to get the issue resolved. Customer service is key in my book and Mario exemplifies that trait. Thank you for your continued support!”

We appreciate the kind words that Mr. Seymore shared with us and we will soon be soliciting feedback from you in the future as well.

Enjoy your summer and thanks for partnering with ROUSH CleanTech.


Tom Hopkins