July 2020

Field Service Engineering Team Update

Our Field Service Engineers have started to travel again, however, in an effort to minimize risk to our team and customers, the team is only traveling for situations and projects deemed essential. We have also outlined procedures for our team to follow while visiting a customer facility.

Below highlights a few of the key precautions we are taking:

• Following 6 feet of social distancing practices.
• Wearing gloves and masks while on-site at a customer facility.
• Disinfecting commonly touched surfaces before and after their visit.
• If a FSE exhibits any symptoms or does not feel well, they are required to notify their manager and cancel any on-site visits.

Welcome Our Newest FSE

Meet the newest Field Service Engineer, Julian Din. Julian will be the FSE for the western region and brings 20 years of Ford technical experience to the team. He has mentored 5 Ford Asset students towards their college degree and has achieved his Ford Master Technician certificate. In his free time, Julian is an avid bass fisherman and looks forward to fishing with his son in his first tournament.

Below is the most up to date Field Service map with contact information.

Diagnostic Trouble Codes Added to Knowledge

We recently added all Gen 4 and 5 Diagnostic Trouble Codes (DTC) and Pinpoint tests to to the Knowledge base found at ROUSHcleantech.com/service. All codes and tests are available, linked, and searchable providing predictive content results based on search queries or new case inquiries. This upgraded content will save time for customers who used to have to download a service manual or call ROUSH CleanTech Customer Success when they were researching a concern or completing a repair.

Each DTC article is broken down into 6 main bullets, which will mirror the content in the service and diagnostic manuals: 

• Explanation of code provides the name of the code and a brief explanation of what is happening.
• What vehicles the code applies to.
• The possible causes of the code.
• Symptoms the vehicle may be experiencing.
• Diagnostic Aid offers assistance in validating the concern.
• The action refers you to the correct Pinpoint test procedure.

In addition to DTC and pinpoint tests, the team has also added easy to follow wire drawings and schematics to assist technicians and service managers in resolving fuel system related concerns.

Information in Knowledge is updated regularly, however, if you can’t find the answer you’re looking for, we are always available to assist at 800.59.ROUSH.

GM, Ford, American Axle, Roush, and Michigan Tech Awarded $25M in U.S. Energy Grants

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During a tour of advanced battery research labs at General Motors Co.’s Warren Technical Center, U.S. Secretary of Energy Dan Brouillette on Thursday announced $139 million in federal funding for 55 projects across the country that will support new and innovative advanced vehicle technologies. Six of the innovative projects — nearly $25.9 million — will be led by teams in Michigan.

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Propane Bus Clearinghouse

Looking for more information about propane autogas? Stay on top of the latest in propane school bus news with a newly created clearinghouse from the Propane Education & Research Council. Find current press releases, videos and case studies, along with independent studies about autogas and funding rebate programs.

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And the Winner Is …

Quinn Piening, president of the California Tow Truck Association, hopped on Facebook Live to announce the winner of its propane tow truck raffle. After buying only one ticket, Shawn Kinnison with Stuckman Towing won the Worldwide Equipment Sales tow truck equipped with ROUSH CleanTech propane technology and Jerr Dan tow unit.

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